---
title: General Enquiries | Support Centre
description: Have a question that doesn’t fit elsewhere? Browse our frequently asked questions regarding our services and how to get the most out of your experience with Regenerus.
---

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1. [Support Centre](https://support-centre.regeneruslabs.com/)
2. [General Enquiries](https://support-centre.regeneruslabs.com/general-enquiries)

# General Enquiries

 Have a question that doesn’t fit elsewhere? Browse our frequently asked questions regarding our services and how to get the most out of your experience with Regenerus.

- [What bags should I use when collecting my stool sample?](https://support-centre.regeneruslabs.com/what-bags-should-i-use-when-collecting-my-stool-sample)
- [My DHL parcel is being held in customs.  What can I do?](https://support-centre.regeneruslabs.com/my-dhl-parcel-is-being-held-in-customs.-what-can-i-do)
- [Are your tests VAT excempt?](https://support-centre.regeneruslabs.com/are-your-tests-vat-excempt)
- [I have lost my requisition form. What shall I do?](https://support-centre.regeneruslabs.com/i-have-lost-my-requisition-form.-what-shall-i-do)
- [Can I order supplements from your website without the intervention of a practitioner?](https://support-centre.regeneruslabs.com/can-i-order-supplements-from-your-website-without-the-intervention-of-a-practitioner)
- [Who regulates the lab where my samples are being tested?](https://support-centre.regeneruslabs.com/who-regulates-the-lab-where-my-samples-are-being-tested)
- [Find a Blood Draw\*](https://support-centre.regeneruslabs.com/find-a-blood-draw)

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