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Where to get help (support routes)

Where to Get Help (Support Routes)

At Regenerus Labs, we’re here to make sure you get the support you need — quickly, clearly, and through the channels that work best for you.

1. Support Centre & FAQs

Access: Support Centre 

  • Browse FAQs, guides, and tutorials

  • AI-powered live chat available during working hours

2. Contact via Email or phone

📧 info@regeneruslabs.com or 0203 750 0870 — for any questions or assistance

3. Clinical Education Team (Practitioners Only)

  • Visit Contact Us

  • Click the Practitioner Support icon to submit your query

  • Book a direct support call via your practitioner portal

  • Click the Support icon on the homepage once logged in

4. Sales Inquiries (Practitioners Only)

  • Use the Contact Us form on our website

Working Hours & Outside Hours

During working hours:

  • Live chat, Support Centre, email, phone and Clinical Education support available

  • Call Client Services: 0203 750 0870

  • Sales inquiries handled via the Contact Us form

Outside working hours:

  • Browse the Support Centre and FAQs

  • Submit queries via Contact Us forms

  • Schedule a support call from your practitioner portal — our team will respond promptly during working hours

Quick Tip:

For the fastest answers during working hours, use the Support Centre, live chat, call or email the Client Services. Outside hours, submit a query or schedule a call to receive a response as soon as possible.